Shipping & Returns b2b

💳 1. Payment Terms

1.1. Order Processing

Orders will be processed after payment confirmation. Accepted payment methods include:

• • Bank transfer
• • PayPal
• • Wise
• • Cash on delivery (only available for deliveries in Portugal)

1.2. Payment Deadlines

Payments must be completed within 5 business days after the proforma invoice is issued. Otherwise, the order may be cancelled.

🚚 2. Shipping Policy

2.1. Shipping Method

All orders are shipped exclusively via ground courier, ensuring secure and trackable delivery.

2.2. Delivery Times

Delivery times vary depending on the buyer's location and are informed at the time of purchase.

2.3. Shipping Costs

Shipping costs will be calculated based on the weight and volume of the order, as well as the destination.

🔄 3. Return Policy

3.1. Return Acceptance

Returns are accepted exclusively for products with manufacturing defects or proven damage.

3.2. Return Process

To request a return:

• • Contact us within a maximum of 30 days after receiving the goods
• • Provide a detailed description of the defect and, if possible, include pictures of the damaged product

3.3. Return Conditions

After analysis and approval, the defective product must be returned in its original packaging.

3.4. Resolution

If the return is approved, we will proceed with:

• • Product replacement; or
• • Issuing a credit to the customer's account, if replacement is not possible

3.5. Return Costs

Return costs will be covered by our company only if a manufacturing defect or shipping error is confirmed.

⚠️ 4. Limitation of Liability

4.1. Excluded Cases

Returns will not be accepted for reasons unrelated to product defects, such as cancellations or order changes after shipping.

4.2. Goods Inspection

Products must be inspected upon delivery. Any damage caused during transport must be immediately reported to the carrier and to our team.

5. Contact for Assistance

For questions related to shipping or returns, please contact us through:

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